Privacy Policy


This page describes how this website is managed as regards the processing of the personal data of users who visit it, in accordance with EU Regulation 679/2016 (GDPR).

1. Nature of the data processed

Navigation/user data
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data, the transmission of which is implicit in the use of Internet communication protocols.
This information is not collected to be associated with identified data subjects, but by its very nature could, through processing and association with data held by third parties, allow users to be identified.
This category of data includes the IP addresses or domain names of the computers used by users connecting to the site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters relating to the operating system and the user’s IT environment.

Data provided voluntarily by the user
The optional, explicit and voluntary sending of electronic mail to the addresses indicated on this website entails the subsequent acquisition of the sender’s address, necessary to respond to requests, as well as any other personal data directly included in the forms or emails.

2. Purpose of the processing
The browing/use data, described in the previous point 1, are used only to obtain anonymous statistical information on the use of the website and to check its correct functioning. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the website.
Personal data provided spontaneously by users consulting the website will be processed for the following purposes:
– Responding to requests for information sent by the user
– Responding to requests for availability and reservations at our facility sent by the user
– Sending update e-mails through our newsletter system (optional cancellation available)

3. Legal bases of the processing
The personal data provided spontaneously by the users and the technical information strictly necessary for the provision of the service (browsing/use data), will be processed as necessary for the pursuit of the legitimate interest of Jetika Group SA to publish and manage its website, as well as to improve its performance and content.

4. Processing methods and data retention period
Data processing will be carried out both manually and with the aid of computerised and telematic means. The data will be stored both in paper archives and in electronic archives for the time strictly necessary to achieve the purposes referred to in point 2 and in any case, following the exhaustion of these purposes, up to a maximum of 2 years.
Specific security measures are observed to prevent the loss of data, illicit or incorrect use and unauthorised access.

5. Obligation or right to provide data
Apart from that specified for browsing data, the user is free to provide the personal data requested by the various services of the website. Failure to provide such data may make it impossible to obtain what is requested.

6. Communication and dissemination of personal data
The personal data collected by the website is not subject to general dissemination.
Such data may be processed, for the purposes referred to in point 2, by the subjects in charge of data processing and information systems, as well as by the subjects responsible for the technical management of the website.

7. Rights of the data subjects
The legislation on privacy (Articles 12-22 of EU Regulation 679/2016) guarantees the data subjects the right to be informed about the processing of data concerning them and the right to access the data at any time and to request that it be updated, supplemented and rectified. If the conditions set forth in the regulations are met, the data subject can also claim the right to the deletion of data, the limitation of its processing, its portability, their opposition to processing, not being subjected to decisions based solely on automated processing.
The processing of personal data is based on the data subject’s consent and they have the right to revoke the consent given.
To exercise your rights, as well as for more detailed information about the subjects or categories of subjects to whom the data is communicated or they become aware of it as managers or appointees, the interested party may contact Jetika Group SA at the following addresses: Tel: +41 91 911 49 49 and e-mail address
If the data subject considers their rights to have been violated, they can protect themselves by submitting a complaint to the Guarantor for the protection of personal data.

8. Data controller and Data Processors
The Data Controller is Jetika Group SA, with registered office at Via B. Lambertenghi 5 in Lugano, Switzerland. The updated list of Data Processors is kept at the Data Controller’s registered office.


Jetika Group SA, with registered office at Via B. Lambertenghi 5 in Lugano, Switzerland, as Data controller of personal data, informs users, pursuant to EU Regulation 679/2016 (GDPR), about the use of cookies by this site (

What are cookies
The cookie is a small “data file” (unique identification code) that the website can send to the user’s address when they are browsing this website. It is stored in the file directory of the browser used by the user, so that on the next visit to the site, the browser will read the cookie and retransmit the information to the website that originally created the cookie.
On the basis of the subject who manages the cookies sent by a website, there are two types of cookies:
– “first party” when they are managed directly by the website owner (Jetika Group SA);
– “third party” when cookies are managed by subjects outside the website visited by the user.

Type of cookies used

Technical cookies
The Jetika Group SA website uses so-called first-party cookies only in terms of so-called “technical cookies”: these are cookies essential for the correct functioning and usability of the website, which are implemented to allow the users a normal browsing experience.
The present website may use the following categories of technical cookies:
– Functionality cookies: these cookies allow the website to remember the choices made by the user when browsing (e.g. the language, access to the reserved area) in order to provide more advanced features and optimise the browsing experience.
– Session cookies: these cookies are used for the technical and functional requirements of the site, but they are not stored permanently on the users’ computer and are deleted at the end of the “session” by simply closing the browser.
– Performance cookies: these cookies collect information in aggregate and anonymous form about the number of users who visit the site and how the website is used: for example, which pages are visited most often. The information collected serves only to improve the functioning of the website.

Third party cookies
The Jetika Group SA website does not use third-party cookies, with the exception of the Google Analytics and Facebook Pixel services, which are however considered technical cookies as they are used in an anonymous way, and therefore do not require prior consent.

Google Analytics


Purposes of the processing, legal bases and storage times
Data processing by cookies is carried out with the aim of managing the website and user services provided through the website itself. The legal basis of the processing is the legitimate interest of the data controller to pursue this purpose. The data is stored for the period necessary to achieve the aforementioned purposes, and in any case no later than 2 years from the last access.

How to enable/disable cookies
Each user has the right to express their own options (activation/deactivation) regarding the use of cookies, via the settings of the browser used. In the event that the user prefers to disable cookies in their browser, they will still be able to access most of our website.
It is possible to delete all cookies that have been installed in the cookies folder of the browser used. The procedure for managing the settings is different for each type of browser. Click on the link corresponding to the browser you use to obtain the relevant instructions.

Microsoft Windows Explorer

Google Chrome

Mozilla Firefox

Apple Safari